Top 2 Questions from our Webinar: Securing the Customer Experience – Verify the ID and the Identity
We recently hosted a webinar Securing the Customer Experience: Verify the ID and the Identity where we discussed trends in identity verification. During the live presentation, there were several questions from attendees regarding how our mobile ID proofing solution, ID Connect®, supports identity verification during account opening. We thought we’d share the top-two most asked questions and the responses with you here.
When you have discrepancies between the identity that is presented on a consumer’s application and the identity elements on the document, how do you determine whether the identity is real or poses potential fraud risk?
From a process flow perspective, unless you are reviewing IDs manually before capturing and submitting them to ID Connect, you are going to uncover the discrepancy when you receive the solution outputs – which include the personal information scraped off the ID. ID Connect has a range of insights on both the ID and the identity to recognize identity fraud risk, even when a criminal accurately depicts a victim’s information, including:
- Application velocity which is uncharacteristic of the victim’s historical behavior
- Reports of confirmed fraud tied to the identity or elements of the identity (e.g., address, phone number)
- Headshots and license numbers that have been seen on other IDs, or have a history of reported fraud
We look at all the personally identifiable identity elements presented, compare those to the bar code information on the back of the ID, then check our data repository to ensure that all the elements match what we know about this identity, including the photo ID.
ID Connect’s ID/identity assessment can be leveraged to determine next steps for handling discrepancies between the application and the ID.
- If discrepancies are seen, and ID Connect observes risk associated with the ID or identity, there is a very strong indication that the application is fraudulent and additional steps may be required for authentication.
- If discrepancies are seen, but ID Connect did not observe any risk tied to the ID, the enterprise should work with the applicant to correct discrepancies with the assumption of good intent.
Is it possible to initiate image-capture of a consumer’s ID during a desktop application process or is the technology strictly for mobile applications?
Yes, you can initiate image-capture during a desktop application processes. When a consumer is completing an application from a desktop device, the lender or service provider sends a text or email that can be accessed from the applicant’s mobile device. That message includes a link to the mobile application flow, which accesses ID Connect, to take the consumer through the ID photo-capture process.
For more information, view the webinar or download our white paper Strengthening Photo-Capture for Lower-Friction Authentication.