ID Score Account Takeover: Pinpoint Account Takeover throughout the Customer Lifecycle
Financial institutions process account changes for approximately one of out of every 12 accounts. Excessive scrutiny of every requested change runs the risk of alienating customers and generating significant operational costs. In real time, ID Score® Account Takeover cost-effectively assesses the risk of identity information change requests at any point in the customer lifecycle, while maintaining positive customer relationships and minimizing costs.
ID Score® Account Takeover leverages data within the ID Network® to compare identity information before and after requested changes, in combination with the overall identity risk. This helps organizations determine which change requests would benefit the most from additional validation or interactive customer authentication.
- Increase Accuracy of Account Takeover Fraud Detection
Improve your ability to accurately pinpoint account takeover throughout the customer lifecycle by evaluating changes in address, email address or telephone number.
- Boost Operational Efficiencies
Focus investigative efforts on only the riskiest changes to improve utilization of resources and reduce costs associated with verification letters, telephone calls and other validation efforts.
- Minimize Customer Friction
Eliminate the need for unnecessary contact with high-value, low-risk customers and ensure a positive customer experience.
- Analyze and React in Real Time
ID Score Account Takeover is fast and easy to implement across all customer touchpoints, including online, call centers, mail, and in-branch/store interactions.
With manual verification of account change requests, a fraud analyst looks at a variety of independent sources to gather information related to the change request and makes a subjective, risk-based assessment on the risk of a particular change. In contrast, ID Score Account Takeover examines identity usage patterns associated with the specific identity, to objectively determine if an individual is at risk of identity theft or if the requested account changes are indicative of account takeover.