ID Analytics recently sponsored a Javelin study that explores the fundamental shift to digital account opening, and the challenges facing financial institutions as they seek to fulfill consumer expectations in today’s digital-centric world.
The study shows a tremendous spike in new account openings initiated on mobile devices, which jumped 60 percent from 2013 to 2014. Based on a survey of 3,000 customers.
Javelin found that digital account opening is a critical tool for financial institutions seeking to attract profitable customers, deepen relationships with existing customers, and secure a position as their customers’ primary financial institution.
Digital account opening has never been more critical for financial institutions. As consumer expectations increase, is your business providing a simple and seamless customer experience?
For Javelin’s top recommendations for financial institutions and to learn more about digital account opening, download the Javelin white paper, Making Digital Account Opening Simpler, Safer and Seamless.
Aaron Kline is Vice President of Innovation and New Ventures.